{"id":338,"date":"2025-03-22T06:54:51","date_gmt":"2025-03-22T11:54:51","guid":{"rendered":"https:\/\/saveyourbreath.org\/?p=338"},"modified":"2025-03-23T22:56:52","modified_gmt":"2025-03-24T03:56:52","slug":"the-ai-trust-crisis","status":"publish","type":"post","link":"https:\/\/saveyourbreath.org\/?p=338","title":{"rendered":"The AI Trust Crisis"},"content":{"rendered":"<p><strong>A Strategic Opportunity for Libraries<\/strong><\/p>\n<p>Society is at a crossroads. Artificial intelligence (AI) is reshaping (or going to reshape) virtually every industry. <a href=\"https:\/\/today.yougov.com\/technology\/articles\/51803-americans-increasingly-skeptical-about-ai-artificial-intelligence-effects-poll\" target=\"_blank\" rel=\"noopener\">Yet, in the latest poll by You.gov, the public trust in AI is Plummeting like circulation stats during the pandemic closures<\/a>. This isn\u2019t just another tech wave\u2014 it\u2019s a defining moment for libraries to step up as trusted guides in an era of digital uncertainty.<\/p>\n<p><strong>The Big Picture<\/strong><\/p>\n<p>After three decades in library tech, I\u2019ve seen plenty of trends come and go. <a href=\"https:\/\/d3nkl3psvxxpe9.cloudfront.net\/documents\/Artificial_Intelligence_poll_results_By2HZGP.pdf\" target=\"_blank\" rel=\"noopener\">The March 2025 survey results from You.Gov<\/a> paints a striking picture:<\/p>\n<p>Public skepticism of AI has jumped from 36% to 44% in just three months.<br \/>\n58% of Americans fear deep-fakes; 53% worry about privacy.<br \/>\n41% want stricter AI regulations.<\/p>\n<p>Here\u2019s the paradox: trust is declining, but AI adoption is accelerating. People voice concerns but they\u2019re already using AI tools for resumes, research, and creative projects\u2014whether our institutions acknowledge it or not. And the more often people use AI, the more positive their outlook about it&#8217;s effect on society.<\/p>\n<p>If this feels familiar, you may have been around for the early days of services like Wikipedia. Internet users embraced it long before traditional institutions did and oddly enough it wasn&#8217;t the end of more scholarly, authoritative services. In fact, it significantly enhanced their status.<\/p>\n<p><strong>Why This Matters for Libraries<\/strong><\/p>\n<p>Libraries have always been champions of knowledge, privacy, and digital literacy. Here in this moment is the opportunity for us to lead again\u2014not just as information stewards, but as AI literacy centers. Our communities need reliable voices to cut through the hype, fear, and misinformation surrounding AI. In an era where <a href=\"https:\/\/tln.org\/news\/696334\/Joint-Statement-on-IMLS-from-Michigan-Libraries-Museums-and-Archives.htm\" target=\"_blank\" rel=\"noopener\">libraries are increasingly under fire<\/a>, this specific pivot would seem obvious, important and maybe essential.<\/p>\n<p><strong>What Library Leaders Can Do<\/strong><\/p>\n<p><em>For directors and senior managers navigating this shift:<\/em><\/p>\n<ul>\n<li>Position libraries as AI literacy hubs<\/li>\n<li>Train staff on AI tools<\/li>\n<li>Develop AI education initiatives<\/li>\n<li>Form AI local advisory committees<\/li>\n<\/ul>\n<p><em>For technology teams, the shift to AI requires thoughtful planning:<\/em><\/p>\n<ul>\n<li>Assess AI integration standards<\/li>\n<li>Strengthen data governance<\/li>\n<li>Build AI-ready frameworks<\/li>\n<\/ul>\n<p><strong>The Workforce Evolution<\/strong><\/p>\n<p>Let\u2019s also address the giant pink elephant in the room: job displacement fears. A full 48% of workers worry AI will replace them. Some will be correct. Knowledge workers in the library are not immune. But <a href=\"https:\/\/www.linkedin.com\/pulse\/disrupting-disruptors-scott-rakestraw-jgguc?lipi=urn%3Ali%3Apage%3Ad_flagship3_pulse_read%3BOQHB2TR%2FTlukIDhcu8zV6A%3D%3D\" target=\"_blank\" rel=\"noopener\">history and my own life experience suggests other options are possible and even more probable<\/a>. Libraries didn\u2019t disappear when we moved from card catalogs to online catalogs, when services like Google or digital downloads came along.<\/p>\n<p><em>We adapted.<\/em><\/p>\n<p>AI won\u2019t replace libraries; but it can transform them. Our goal should be to harness the leverage AI offers to boost our efficiency, enhance services, and expand our impact.<\/p>\n<p><strong>&#8220;Quick Start&#8221; Action Steps<\/strong><\/p>\n<p><strong>For Directors &amp; Managers:<\/strong><\/p>\n<ul>\n<li>Audit your library\u2019s AI readiness.<\/li>\n<li>Develop an AI integration roadmap.<\/li>\n<li>Invest in staff AI training.<\/li>\n<\/ul>\n<p><strong>For Technology Teams:<\/strong><\/p>\n<ul>\n<li>Evaluate infrastructure needs.<\/li>\n<li>Review AI capabilities in vendor services.<\/li>\n<li>Establish AI governance frameworks.<\/li>\n<\/ul>\n<p><strong>For Front-Line Staff:<\/strong><\/p>\n<ul>\n<li>Begin AI literacy training.<\/li>\n<li>Gather patron feedback on AI use.<\/li>\n<li>Share real-world AI applications and concerns.<\/li>\n<\/ul>\n<p><strong>The Path Forward<\/strong><\/p>\n<p>Libraries have always been more than a collection of books. We are community anchors, advocates for privacy, and champions of access and inclusion. From offering internet services to leading digital literacy programs, we\u2019ve guided our patrons through every major technology shift.<\/p>\n<p><strong>AI is the next chapter and it&#8217;s time to turn the page.<\/strong><\/p>\n<p>What is the AI strategy in your library?<\/p>\n<p>Are you leading the way or waiting on the sidelines?<\/p>\n<p><em>Share your thoughts below and let&#8217;s shape the future together.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Strategic Opportunity for Libraries Society is at a crossroads. Artificial intelligence (AI) is reshaping (or going to reshape) virtually every industry. Yet, in the latest poll by You.gov, the public trust in AI is Plummeting like circulation stats during the pandemic closures. This isn\u2019t just another tech wave\u2014 it\u2019s a defining moment for libraries &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/saveyourbreath.org\/?p=338\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;The AI Trust Crisis&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":339,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[15,28,30,21,32,31],"class_list":["post-338","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ai","tag-artificial-intelligence","tag-crisis","tag-libraries","tag-public-library","tag-trust"],"_links":{"self":[{"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=\/wp\/v2\/posts\/338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=338"}],"version-history":[{"count":1,"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=\/wp\/v2\/posts\/338\/revisions"}],"predecessor-version":[{"id":340,"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=\/wp\/v2\/posts\/338\/revisions\/340"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=\/wp\/v2\/media\/339"}],"wp:attachment":[{"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=338"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=338"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/saveyourbreath.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}